sums up today quite nicely

*phone rings*
Me: Information Services, Joanna speaking.
Caller: Let me give you my reference number.
Me: ...I’m sorry, can I ask why you’re calling?
Caller: I’ve just missed my Harvey’s delivery.
Me: I’m afraid you’ve called the wrong number. This is Cardiff University.
Caller: But this is the number on the letter.
Me: Is it possible you’ve misdialled?
Caller: But this is the number on the letter.
Me: You’ve called an office at Cardiff University. I’m afraid I really can’t help you with your Harvey’s delivery.
Caller: But this is the number on the letter.
Me: I think you’ve misdialled. Please try again.
Caller: But...
*headdesk*

sums up today quite nicely

*phone rings*
Me: Information Services, Joanna speaking.
Caller: Let me give you my reference number.
Me: ...I’m sorry, can I ask why you’re calling?
Caller: I’ve just missed my Harvey’s delivery.
Me: I’m afraid you’ve called the wrong number. This is Cardiff University.
Caller: But this is the number on the letter.
Me: Is it possible you’ve misdialled?
Caller: But this is the number on the letter.
Me: You’ve called an office at Cardiff University. I’m afraid I really can’t help you with your Harvey’s delivery.
Caller: But this is the number on the letter.
Me: I think you’ve misdialled. Please try again.
Caller: But...
*headdesk*

progress report

A detective just phoned to give me an update on the investigation into my burglary the other week. The update is basically that there hasn't been much progress. There was very little material evidence, which I already knew, but they did get good, consistent descriptions from several neighbours which they have matched to CCTV footage from the pub opposite. That's all very good and positive. The problem is that they can't locate the man, who goes by a nickname; the pub landlord doesn't know his real name. But the detective wanted me to know that they are still working on the case and said she'll ring again with another update in a week or two.

Well, that's something, I suppose. I got the impression when she visited me the day after the burglary that she was expecting to simply close the case in a week or two because of lack of evidence, so it's nice to know there has been at least some investigation and that said investigation is continuing still.

In other news, I've been having a bit of a binge on ebay's vintage fine jewellery section, from which I might have to ban myself again - but hopefully my insurance will come through soon, to justify the expenditure...*G*

progress report

A detective just phoned to give me an update on the investigation into my burglary the other week. The update is basically that there hasn't been much progress. There was very little material evidence, which I already knew, but they did get good, consistent descriptions from several neighbours which they have matched to CCTV footage from the pub opposite. That's all very good and positive. The problem is that they can't locate the man, who goes by a nickname; the pub landlord doesn't know his real name. But the detective wanted me to know that they are still working on the case and said she'll ring again with another update in a week or two.

Well, that's something, I suppose. I got the impression when she visited me the day after the burglary that she was expecting to simply close the case in a week or two because of lack of evidence, so it's nice to know there has been at least some investigation and that said investigation is continuing still.

In other news, I've been having a bit of a binge on ebay's vintage fine jewellery section, from which I might have to ban myself again - but hopefully my insurance will come through soon, to justify the expenditure...*G*