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Nov. 30th, 2007 11:14 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
llywelaMan, getting my internet fixed was a job and a half! It took two phone calls on Wednesday night to get an appointment for yesterday afternoon for an engineer to come out and replace the ADSL modem, which apparently was the problem. This appointment was vague - anytime between 12-4pm, which meant taking an afternoon off work and just randomly hanging around waiting...
...and waiting, and waiting, and waiting, and the engineer never did turn up. Phoned the helpline again, irate, and got some lass who promised to find out what was going on and call me back. She never called back. I gave her an hour and a half and called again, more irate. Got a bloke this time, who had a lovely voice, and was terribly apologetic, but not terribly helpful. He said that the girl I originally spoke to had noted on my file that she had called back. Liar! I'm pretty sure I'd have remembered a phone call, since I was waiting for it, and there is nothing wrong with my phone. I checked - ring tone functional and intact. He also said that the engineers had 'closed my ticket' because there was a general fault in the area which would prevent them working on my individual problem, and that they should have contacted me to let me know. They never did. So I took the afternoon off work and hung around waiting all afternoon for nothing. The nice-sounding but useless bloke then suggested that this general fault in the area might be the reason I'd been having problems in the first place. Um, no - my internet had been down since Monday, and this general fault only happened on Thursday. So, no, they weren't connected.
Finally got a new appointment for this morning, 'anytime between 8am-12pm', which meant taking more time off work and hanging around the house waiting again for an engineer who may or may not show up. He did finally arrive, just before 10am, but not without difficulty, because he had the wrong address written on his work docket.
So useless. Anyway, having finally turned up, this engineer did manage to get my internet reconnected by dint of replacing the ADSL modem, which was, as suspected, the problem.
Fingers crossed it will be a very, very long time before I have to call on Virgin Media for any technical support again!
In other news, my shoulder still hurts, which I wouldn't mind so much if I knew what I'd done to it! Paracetamol and ibuprofen are helping, though.
...and waiting, and waiting, and waiting, and the engineer never did turn up. Phoned the helpline again, irate, and got some lass who promised to find out what was going on and call me back. She never called back. I gave her an hour and a half and called again, more irate. Got a bloke this time, who had a lovely voice, and was terribly apologetic, but not terribly helpful. He said that the girl I originally spoke to had noted on my file that she had called back. Liar! I'm pretty sure I'd have remembered a phone call, since I was waiting for it, and there is nothing wrong with my phone. I checked - ring tone functional and intact. He also said that the engineers had 'closed my ticket' because there was a general fault in the area which would prevent them working on my individual problem, and that they should have contacted me to let me know. They never did. So I took the afternoon off work and hung around waiting all afternoon for nothing. The nice-sounding but useless bloke then suggested that this general fault in the area might be the reason I'd been having problems in the first place. Um, no - my internet had been down since Monday, and this general fault only happened on Thursday. So, no, they weren't connected.
Finally got a new appointment for this morning, 'anytime between 8am-12pm', which meant taking more time off work and hanging around the house waiting again for an engineer who may or may not show up. He did finally arrive, just before 10am, but not without difficulty, because he had the wrong address written on his work docket.
So useless. Anyway, having finally turned up, this engineer did manage to get my internet reconnected by dint of replacing the ADSL modem, which was, as suspected, the problem.
Fingers crossed it will be a very, very long time before I have to call on Virgin Media for any technical support again!
In other news, my shoulder still hurts, which I wouldn't mind so much if I knew what I'd done to it! Paracetamol and ibuprofen are helping, though.
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no subject
Date: 2007-11-30 01:26 pm (UTC)no subject
Date: 2007-11-30 01:34 pm (UTC)