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Jan. 17th, 2014 02:00 pmI have succeeded in perplexing Lloyds Bank.
I moved house at the start of October. I went into my local branch at the time to get my address changed on the system - but have also got a mail re-direct set-up, to be on the safe side. I checked my account online to be sure that the address had been changed and it had. Job done. Except that my bank statements are still being issued to the old address, re-directed to my new house by the mail service (until that re-direct expires in a few weeks). And when I tried to place an online order, the click-safe service wouldn't accept the new post code.
So I trundled off back to my local branch at lunch today to ask what's going on. And they are very perplexed. The little cashier I spoke to scratched his head and went away to phone a friend. The colleague he spoke to was very perplexed. They referred the problem to head office, who were very perplexed. In short, they really don't understand why my address is reading correctly on all their systems yet my statement issue and click-safe are still drawing on an old address that should no longer be in those systems.
Me, I just want this problem resolved so that I don't end up with my private banking details going to a house I no longer live in, which would be like an invitation to fraud.
Honestly!
I moved house at the start of October. I went into my local branch at the time to get my address changed on the system - but have also got a mail re-direct set-up, to be on the safe side. I checked my account online to be sure that the address had been changed and it had. Job done. Except that my bank statements are still being issued to the old address, re-directed to my new house by the mail service (until that re-direct expires in a few weeks). And when I tried to place an online order, the click-safe service wouldn't accept the new post code.
So I trundled off back to my local branch at lunch today to ask what's going on. And they are very perplexed. The little cashier I spoke to scratched his head and went away to phone a friend. The colleague he spoke to was very perplexed. They referred the problem to head office, who were very perplexed. In short, they really don't understand why my address is reading correctly on all their systems yet my statement issue and click-safe are still drawing on an old address that should no longer be in those systems.
Me, I just want this problem resolved so that I don't end up with my private banking details going to a house I no longer live in, which would be like an invitation to fraud.
Honestly!
